Warranty Policy

📦 Warranty Policy – Casegojo.com

Last Updated: April 2026

At Casegojo, we are committed to delivering high-quality, durable phone cases. All products purchased through our official store are covered by a limited warranty under the terms below.

🛡️ Warranty Coverage

We offer a 12-month limited warranty on eligible products purchased from:

Casegojo Official Website
Authorized online marketplaces (if applicable)

This warranty covers manufacturing defects and workmanship issues, including:

Material defects
Structural failure under normal use
Functional issues not caused by misuse or accidental damage
📌 What Is Not Covered

The warranty does not cover:

Physical damage caused by drops, impacts, or accidents
Misuse, abuse, or improper installation/removal
Normal wear and tear (scratches, fading, discoloration over time)
Unauthorized modifications or repairs
Products purchased from unauthorized sellers
Lost or stolen items
Free, promotional, or clearance items (unless stated otherwise)
🛠️ How to Submit a Warranty Claim

To ensure a smooth and efficient process, please follow these steps:

1. Contact Support

Email us at:
📧 casegojo@gmail.com

Include your order number and a brief description of the issue.

2. Provide Evidence

Attach clear photos or videos showing the defect or issue.

3. Inspection & Verification

Our support team will review your request. In some cases, the item may need to be returned for inspection.

🔄 Resolution Options

Once your claim is approved, we will offer one of the following solutions:

Replacement of the same product
Repair (if applicable)
Store credit or alternative solution (depending on availability)

If a replacement is issued, it will typically be shipped within 48 hours after confirmation (processing time may vary by region).

⏳ Warranty Period & Limitations
Warranty is valid for 12 months from the date of delivery
Claims submitted after the warranty period may not be eligible
Issues reported after extended use will be evaluated on a case-by-case basis
🚚 Shipping Costs for Warranty Claims
If the issue is confirmed as a manufacturing defect, Casegojo will cover replacement shipping
If the issue is not covered under warranty, the customer is responsible for shipping costs
International returns may require additional shipping fees depending on location
📩 Need Help?

If you have any questions about your warranty coverage or claim status, please contact our support team:

📧 casegojo@gmail.com