FAQ
📌 Frequently Asked Questions – casegojo.com
💡 Do your phone cases support wireless charging?
Yes. All Casegojo cases are engineered to support standard wireless charging. Our slim yet durable construction ensures efficient power transfer without needing to remove the case.
🧲 Are your cases MagSafe compatible?
We offer both standard and MagSafe-compatible models. MagSafe versions feature built-in magnetic alignment for secure attachment and optimized charging performance. Please refer to each product page to confirm compatibility.
🛡 How protective are Casegojo phone cases?
Protection is at the core of our design philosophy. Our cases are tested to withstand everyday drops, impacts, and scratches. We use high-quality materials such as shock-absorbing TPU, reinforced polycarbonate, and hybrid constructions to provide reliable, long-lasting protection while maintaining a slim profile.
🎯 What makes Casegojo cases different?
Casegojo combines precision engineering with premium materials and strict quality control. Every case goes through multiple inspection stages—from design validation to final production—to ensure consistency, durability, and a refined user experience. We focus not only on protection, but also on comfort, fit, and aesthetics.
🚚 How long does it take to process and ship my order?
Each case is made to order to ensure quality.
• Processing time: 1–3 business days
• Shipping time: Typically 5–8 business days depending on destination
Tracking information will be provided once your order has shipped.
🌍 Where does Casegojo ship from?
We operate through a global manufacturing and fulfillment network, allowing us to deliver efficiently to customers worldwide while maintaining consistent quality standards.
🌐 What materials are your phone cases made of?
Our phone cases are crafted using advanced high-performance TPU (thermoplastic polyurethane), a material widely recognized for its flexibility and superior impact resistance. It effectively absorbs shock from drops, providing reliable, everyday protection for your device.
TPU also offers excellent durability, with strong resistance to wear, yellowing, and deformation over time. Combined with precision engineering and refined surface finishing, our cases deliver a modern, high-tech feel along with a comfortable grip and long-lasting performance.
⚖️ Are your cases bulky or heavy?
No. Our cases are designed to balance protection and portability. Most models are lightweight and slim, ensuring a comfortable grip without unnecessary bulk.
💧 Are your cases water-resistant?
Our cases offer basic resistance to splashes and moisture. However, they are not designed for full waterproofing, and we recommend avoiding prolonged exposure to water.
🎨 Do you offer custom phone case designs?
Yes. We provide custom design services for individuals and businesses. Whether you have a specific artwork, branding requirement, or unique idea, our team can help create a tailored solution.
📩 Contact: casegojo@gmail.com
📱 What if my phone model isn’t listed?
We support a wide range of major phone models. If your device is not listed, please contact us—we may be able to produce a custom-fit case.
📦 What should I do if my package is marked as delivered but not received?
First, contact the shipping carrier using your tracking number. If the issue remains unresolved, reach out to us and we will assist with an investigation.
🔄 What is your return and exchange policy?
We offer a 90-day return and exchange policy for unused products in original condition.
Please note:
• Custom-made items are non-refundable
• Clearance items are final sale
If you need to modify or cancel an order, contact us as soon as possible before shipment.
⏳ How quickly does customer support respond?
We aim to respond within 24 hours on business days. During peak periods, response times may extend to 1–2 business days. We appreciate your patience and understanding.
🔒 Do you offer quality assurance or warranty?
Yes. All Casegojo products undergo strict quality checks. If you receive a defective or incorrect item, please contact us and we will resolve the issue promptly with a replacement or appropriate solution.
❓ Still have questions?
Our team is here to help.
📧 casegojo@gmail.com