Refund & Return Policy

Refund & Return Policy – Casegojo.com

At Casegojo, we are committed to delivering high-quality products and a reliable customer experience. If something is not right with your order, we are here to help.

By placing an order on casegojo.com, you acknowledge and agree to the terms outlined below.

📦 Returns Eligibility (90-Day Policy)

We offer a 90-day return window from the date your order is delivered.

To be eligible for a return, items must meet the following conditions:

Item is defective, damaged, or incorrect due to our error
Item is unused and in original condition
Item is returned in original packaging
Proof of purchase is provided
🚫 Non-Returnable Items

The following items are not eligible for return or refund:

Used or damaged items caused by customer handling
Items without original packaging or accessories
Custom or personalized orders
Clearance or final sale items
Products that are no longer in resellable condition
🔄 Return Process

To initiate a return, please contact our support team at:
📧 casegojo@gmail.com

Please include:

Order number
Photos of the item (if damaged or incorrect)
Brief description of the issue

Once approved, we will provide return instructions.

⚠️ Customers are responsible for return shipping costs unless the issue is due to our error.

💳 Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

Refunds will be processed to your original payment method
Processing time is typically 3–7 business days, depending on your payment provider
⏳ Late or Missing Refunds

If you have not received your refund:

Recheck your bank account or payment method
Contact your credit card or payment provider (processing time may vary)
If the issue persists, contact us at casegojo@gmail.com
❌ Order Cancellation Policy

We process orders quickly to ensure fast delivery:

Within 6 hours of purchase: Full refund available
6–12 hours after purchase: Order may be in processing; a cancellation fee may apply
After 12 hours: Order is likely in production or shipped and cannot be canceled

Once production has started, cancellations may no longer be possible.

🔁 Exchanges

We only replace items if they are defective, damaged, or incorrect.

To request an exchange, please contact us at:
📧 casegojo@gmail.com

We will arrange a replacement for the same item after verification.

📩 Need Help?

Our support team is always here to assist you.
📧 casegojo@gmail.com